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Effective Education Utilizing Multiple Modes of
Technology
Session 196, February 14, 2019
Marcie Reichert, RN, BSN, MS Manager Clinical Education GE Health Care
Jeri Ann Taylor RRT, MAOM Manager Clinical Education GE Health Care
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Marcie Reichert RN, BSN, MS
Jeri Taylor RRT, MAOM
Has no real or apparent conflicts of interest to report.
Conflict of Interest
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• Current state evaluation
• Redesign of education delivery program
• Outcomes of newly designed program
Agenda
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• Recognize the challenges of education and training in busy, high
acuity clinical environments
• Identify key adult learning principles to aid in effective education
• Define effective technology strategies to aid in increased learning
and knowledge retention
Learning Objectives
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Goal
Educate clinical staff
on new technology
• Onsite
• Lack of
ownership
• Limited to no
communicatio
n or
partnership
with site
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Differing priority across nation
– Large to small facility
– Buy in
– Internal ‘politics’
Inconsistent educational focus
– Time, scheduling, expectations
Reality
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Lack of understanding on use of equipment
– Unleveraged technology
– Poor workflows
– Workaround and band aids
– Patient safety issues
– Poor customer satisfaction
• 65-75% satisfaction ratings
• Consistently asked to provide reeducation
Outcome
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Lecture style
– Did not use standard outlines for content
Scheduled sessions or ad hoc
Printed manuals and checklists provided
Content was not customized to learner/environment
Approach
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No guidelines for communication, timeline, approach
Unfamiliar with facility
– Goals
– Needs
Unfamiliar with current state
Teaching approach
– Learning styles
– Delivery
– Methods
Partnership
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We needed to make some changes
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Current workflows
Patient flow
Staff, communication
What works, what doesn’t
Facilities expectation of staff
Facilities expectation of trainer
Facilities desired outcomes
Goal
Focus – Clinical Landscape
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Focus – Adult Learning Needs
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Clinical Approach/Account
Management
Curriculum
Results
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Partnership with clinical site
– Involvement with key contact
– Detailed understanding of workflows
– Individualized lesson plans
– Contact Pre, During & Post training
Standardized communication, training materials, expectations
Transparent communication with internal team (hand off)
Account Management
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Address adult learning principles
– Modified content to address relevant needs of clinicians
– Tailored to spark critical thinking of current workflows and
processes
Standardized outline configured to customers needs
Didactic learning vs. straight lecture
Levels of expertise to address end-user, advanced user, Train-the-
Trainer and Resident Expert.
Leverage train the trainer approach
Curriculum - Content
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Online Clinical
Resources
• Self-paced computer-
based learning (CBL)
equipment overview
• Clinical training
video(s)/vignettes –
chapter based
• Clinical reference
materials (PDF’s)
Curriculum - Technology
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Curriculum - Technology
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Remote Training
• Comprehensive and 100%
customizable
• Utilizes personal or facility
computer, tablet phone etc. –
where ever learner is located
• Decreases disruption to facility
and workflows
Curriculum - Technology
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Challenges
– Skill level
– Buy in – all internal
customers
– Time to train
– Time management to
incorporate new skills
Solutions
– Creation of Account
Management document
– Creative scheduling
– Internal marketing campaign to
socialize new concepts
Challenges – Internal Team
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Challenges
– Facilities with varying
priority/value on
education
– Tight timeline
– Rescheduling –
manufacturing delays
– Specialists unfamiliar with
regional nuances
Solutions
– Identify key stakeholders
(internal/external)
– Set expectations for regular and
transparent communication
– Develop process and standard
for handoff
– Participation in weekly project
calls
Challenges – External Team
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• Increased customer satisfaction 90-100% consistently
• Increased employee satisfaction
• Decrease call back
– Customers are knowledgeable on equipment use
– Decrease in workarounds
– Increase in advanced features uses
• Become benchmark for Education throughout company
Outcomes
