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Effective Education Utilizing Multiple Modes of
Technology
Session 196, February 14, 2019
Marcie Reichert, RN, BSN, MS Manager Clinical Education GE Health Care
Jeri Ann Taylor RRT, MAOM Manager Clinical Education GE Health Care
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Marcie Reichert RN, BSN, MS
Jeri Taylor RRT, MAOM
Has no real or apparent conflicts of interest to report.
Conflict of Interest
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Current state evaluation
Redesign of education delivery program
Outcomes of newly designed program
Agenda
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Recognize the challenges of education and training in busy, high
acuity clinical environments
Identify key adult learning principles to aid in effective education
Define effective technology strategies to aid in increased learning
and knowledge retention
Learning Objectives
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Goal
Educate clinical staff
on new technology
Onsite
Lack of
ownership
Limited to no
communicatio
n or
partnership
with site
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Differing priority across nation
Large to small facility
Buy in
Internal ‘politics’
Inconsistent educational focus
Time, scheduling, expectations
Reality
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Lack of understanding on use of equipment
Unleveraged technology
Poor workflows
Workaround and band aids
Patient safety issues
Poor customer satisfaction
65-75% satisfaction ratings
Consistently asked to provide reeducation
Outcome
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Lecture style
Did not use standard outlines for content
Scheduled sessions or ad hoc
Printed manuals and checklists provided
Content was not customized to learner/environment
Approach
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No guidelines for communication, timeline, approach
Unfamiliar with facility
Goals
Needs
Unfamiliar with current state
Teaching approach
Learning styles
Delivery
Methods
Partnership
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We needed to make some changes
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Current workflows
Patient flow
Staff, communication
What works, what doesn’t
Facilities expectation of staff
Facilities expectation of trainer
Facilities desired outcomes
Goal
Focus Clinical Landscape
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Focus Adult Learning Needs
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Clinical Approach/Account
Management
Curriculum
Results
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Partnership with clinical site
Involvement with key contact
Detailed understanding of workflows
Individualized lesson plans
Contact Pre, During & Post training
Standardized communication, training materials, expectations
Transparent communication with internal team (hand off)
Account Management
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Address adult learning principles
Modified content to address relevant needs of clinicians
Tailored to spark critical thinking of current workflows and
processes
Standardized outline configured to customers needs
Didactic learning vs. straight lecture
Levels of expertise to address end-user, advanced user, Train-the-
Trainer and Resident Expert.
Leverage train the trainer approach
Curriculum - Content
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Online Clinical
Resources
Self-paced computer-
based learning (CBL)
equipment overview
Clinical training
video(s)/vignettes
chapter based
Clinical reference
materials (PDF’s)
Curriculum - Technology
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Curriculum - Technology
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Remote Training
Comprehensive and 100%
customizable
Utilizes personal or facility
computer, tablet phone etc.
where ever learner is located
Decreases disruption to facility
and workflows
Curriculum - Technology
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Challenges
Skill level
Buy in all internal
customers
Time to train
Time management to
incorporate new skills
Solutions
Creation of Account
Management document
Creative scheduling
Internal marketing campaign to
socialize new concepts
Challenges Internal Team
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Challenges
Facilities with varying
priority/value on
education
Tight timeline
Rescheduling
manufacturing delays
Specialists unfamiliar with
regional nuances
Solutions
Identify key stakeholders
(internal/external)
Set expectations for regular and
transparent communication
Develop process and standard
for handoff
Participation in weekly project
calls
Challenges External Team
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Increased customer satisfaction 90-100% consistently
Increased employee satisfaction
Decrease call back
Customers are knowledgeable on equipment use
Decrease in workarounds
Increase in advanced features uses
Become benchmark for Education throughout company
Outcomes
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Jeir
Remember to complete online session evaluation
Questions
Marcie Reichert RN, BSN, MS
Marcie.Reichert@ge.com
Jeri Ann Taylor RRT, MAOM
Jeri.Taylor@ge.com